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POSITION DETAILS

Employment based visa sponsorship will NOT be considered for this position.

Position Number:  121570
Classification Title:  Student Services Specialist
Working Title:  FA Student Services Specialist

Department:  Financial Aid
FLSA Status:  Exempt
Salary Range:  $44,057
Pay Basis:  Annually

POSITION OVERVIEW

JOB SUMMARY:

The Student Service Specialist is responsible for counseling students and families and providing clear and accurate information regarding financial aid processes, eligibility requirements, and related policies and procedures. The incumbent provides assistance and responds to inquiries via email from current and prospective students, parents, campus departments, and external agencies. The position serves as the lead administrator for a designated special program involving the processing and maintenance of student financial aid records. The Student Service Specialist also provides technical support for various systems utilized by the Financial Aid Office, including assisting with the testing and implementation of new and updated system functions. Additionally, the incumbent serves as a backup for a variety of internal processing functions and operational needs, including support for special programs, assistance to students and parents through Argo Central, and participation in communication and outreach campaigns.

MINIMUM QUALIFICATIONS:

A bachelors degree in an appropriate area of specialization and three years of appropriate experience; or a high school diploma and seven years of appropriate experience.

POSITION QUALIFICATIONS:

Knowledge of financial aid policies and procedures; strong communication skills; computational skills; strong analytical skills; strong customer service skills; experience in a high-volume setting.

PREFERRED QUALIFICATIONS:

Knowledge of financial aid policies and procedures; strong communication skills; computational skills; strong analytical skills; strong customer service skills; experience in a high-volume setting.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 40%% - Provides timely, accurate, and professional customer service through responses to and outreach from the Financial Aid email account, telephone communications, and inquiries received through Argo Central. Assists prospective and current students, parents, campus departments, and external agencies by providing information and guidance regarding financial aid processes, requirements, and related services. - (Essential)
• 30%% - Ensures that Financial Aid website content and related communications are current, accurate, and consistent with applicable policies and procedures. Assists with the preparation and review of various reports that support the processing and management of student financial aid records and files. Oversees designated special program(s) by monitoring associated workflows and processes, identifying and resolving issues as appropriate, and serving as a subject matter expert for program-related policies, procedures, and operations. - (Essential)
• 25%% - Performs assigned work related to student reports and other office and administrative functions. Provides backup support as needed for a variety of internal processing tasks, special program operations, and communication and outreach campaigns. Assists with technical support for various systems utilized by the Financial Aid Office, including, but not limited to, testing new and updated system functions and supporting the identification and resolution of system-related issues. - (Essential)
• 5%% - Assist with and/or participates in Enrollment/University events as needed and perform other duties as assigned based on departmental, unit and/or divisional needs. - (Essential)

PHYSICAL DEMANDS:

• Physical Requirements: No unusual physical requirement. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
• Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Occasionally
• Stooping: Occasionally
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Frequently
• Lifting up to 25lbs: Occasionally
• Lifting over 25lbs: Occasionally
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:  

• This position requires a criminal background screening.
• This position requires fingerprinting.
• This position is eligible for veterans’ preference.

Special Instructions to Applicants:  Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850.474.2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1.866.272.6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS

Number of Vacancies: 1
Work Hours:  8:00am - 5:00pm, Monday - Friday
FTE:  1.0
Closing Date:  12/10/2026