We're Hiring!

Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850.474.2694 or jobs@uwf.edu.

Employment based visa sponsorship will NOT be considered for this position.

POSITION DETAILS

Position Number:  120740
Classification Title:  MIS Admin & Reporting Analyst
Working Title:  MIS Admin & Reporting Analyst II

Department:  Enrollment Affairs
FLSA Status:  Exempt
Salary Range:  $77,000
Pay Basis:  Annually

POSITION OVERVIEW

JOB SUMMARY:

Under the supervision of the Director of Enrollment Affairs Systems and Operations, and in close coordination with the Director of Strategic Enrollment Marketing and Communications, the Undergraduate Management Information Systems Administrator and Reporting Analyst I (MIS ARA) provides leadership and oversight of the Undergraduate Slate CRM instance and associated Realms. This system is critical to university enrollment and revenue generation.

The MIS ARA plays a central role in system integrations and serves as a liaison between campus departments and units, including ITS, to support institutional goals. Integration with Banner is of particular importance. As a designated Slate Captain for the Undergraduate Slate CRM ecosystem, the MIS ARA is responsible for maintaining data integrity and ensuring the system's effectiveness.

The role also involves providing data, developing tools, and generating reports that support strategic decision-making related to campus capacity, academic progress rate (APR), Performance-Based Metrics, and enrollment planning. On a daily basis, the MIS ARA manages the Undergraduate Realms, including but not limited to tasks such as admissions record consolidation, periodic deployment of email, voice, and text campaigns, data imports, mapping, chatbot integration, and the creation of queries and reports. The role also includes long-term planning and the development of application logic, query libraries for communication plans, custom fields and prompts, forms, workflows, rules, populations, and other system infrastructure.

The incumbent is responsible for developing reports and dashboards in support of Enrollment Affairs. Core responsibilities include overall CRM maintenance, customization, development, cycle preparation, training, and Slate population communication planning to align with institutional enrollment goals and objectives. They proactively identify and implement Slate enhancements to improve operations and recruitment functionality.

The MIS ARA serves as a liaison to key campus stakeholders and external partners, including Mainstay, Common App, ACT, SAT, CLT, and ScarletCS, and provides first-level support for CRM-related issues. This includes troubleshooting, triaging requests, and compiling documentation for escalation to the Slate Service Desk when needed.

Under the direction of the Director of Strategic Enrollment Marketing and Communications, the MIS ARA may also occasionally deploy CRM-based communications, including voice, email, and text messages to prospective students and applicants. They also may monitor chatbot content for accuracy and consistency. They validate queries for both internal and external stakeholders, maintaining strict adherence to data security, integrity, and protection standards.

Additionally, the MIS ARA oversees federal student workers assigned to the Slate CRM and serves on the Slate Superuser Steering Committee. In this capacity, they provide technical expertise and cross-Realm support within the Undergraduate Slate environment in collaboration with the Director of Enrollment Affairs Systems and Operations.

MINIMUM QUALIFICATIONS:

Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a similar role. Step II: MIS Admin & Reporting Analyst II Duties: In addition to the general duties, the position is responsible for one or more management information systems. Requires a deep knowledge of these systems, taking ownership of their maintenance, and full life cycle. Responsibilities: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices. Minimum qualifications: Qualifications appropriate for previous step, recent related credential or certification and practical knowledge of the job area, advanced education or 2 years work experience in a MIS Admin or Reporting Analyst role.

POSITION QUALIFICATIONS:

Requires comprehensive knowledge of CRM tools, i.e., Slate CRM. Additionally requires critical thinking and problem solving, the ability to resolve complex issues, extreme attention to detail and general understanding of Enrollment Affairs. The ability to work in a fast-paced environment collaboratively with ITS and campus stakeholders to achieve campus objectives through Slate CRM tools.

PREFERRED QUALIFICATIONS:

Creative, inquisitive, and motivated self-starter with CRM Software experience; ideally Slate CRM. Experience with and willingness to excel at CRM field and prompt creation, queries, reports, forms, rules, populations, application logic and management, consolidation of records and deliver/mailing campaigns. Experience with undergraduate/graduate admissions marketing and recruitment and Enrollment Affairs. Communication planning, web development, image/graphic editing software experience. Written and oral communication mastery. Customer service-oriented, possessing excellent communication skills with the ability to work with people from diverse backgrounds. Experience working with Ellucian Banner Student. Experience with project management, training, and documentation creation. Ability to work independently under broad supervision of manager, and sole decision-making. Knowledge of policies and procedures as prescribed by the Florida Department of Education, the Florida Board of Governors, and the University of West Florida. Ability to interpret procedures and policies of the University. Requires judgment and discrimination of information about the different educational systems. Experience working with and securing confidential information.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 20% - Collaborate regularly with the University of West Florida’s Information Technology Services (ITS) team and other campus departments to address complex data integration needs related to the Undergraduate Slate CRM and associated systems. Provide strategic support for institutional objectives by developing and refining tools such as queries, reports, communication data, and forms within both Banner and Slate. Serve as a campus advocate for the integrity, performance, and continuous advancement of the Undergraduate Slate CRM ecosystem. - (Essential)
• 60% - Oversee and manage the day-to-day operations of the Undergraduate Slate CRM across all functional Slate realms, including, but not limited to, undergraduate admissions, TeacherReady, Student Success, record consolidation, campaign deployment, dataset imports, issue resolution, data mapping, chatbot integration, user permissions, reporting, and query management. Support and enhance the long-term infrastructure of the CRM by maintaining application logic, communication populations, reporting tools, fields, workflows, prompts, forms, rules, and population structures. Lead initiatives related to troubleshooting, system customization, development, admissions cycle preparation, user training, and communication data strategy. This role is critical to ensuring the operational effectiveness and strategic impact of Slate in achieving the university’s enrollment goals. Additionally, provide technical support and expertise to assist the MIS Administrator and Reporting Analyst I with the Graduate instance of Slate CRM as needed, and occasionally perform projects within the Graduate CRM. - (Essential)
• 5% - Under the direction of the Director of Strategic Enrollment Marketing and Communications, occasionally execute and manage targeted data associated with communication campaigns across all realms, including voice, email and SMS, using the Slate CRM and integrated chatbot platform. Ensure the accuracy and integrity of the query library, queries and audience populations while maintaining strict compliance with data security and privacy protocols. Support internal and external stakeholders by validating logic and population parameters to effectively achieve communication goals. - (Essential)
• 5% - Provide direct supervision to OPS and student employees, including assigning tasks, delivering training, and monitoring performance. Support departmental initiatives by assisting with additional responsibilities and special projects as assigned. - (Essential)
• 3% - Respond promptly and professionally to inquiries from prospective, admitted, and current students, parents, campus stakeholders, and educational representatives regarding CRM functionality, including but not limited to account creation, passwords, and PINs. Represent the University at Enrollment Affairs–sponsored events as directed. Perform other duties as assigned. - (Essential)
• 2% - Monitor and manage chatbot integration, rules, logic, and consult on audience populations to ensure accuracy and consistency. Occasionally assist with the annual review and updates of chatbot content under supervision, ensuring alignment with enrollment strategies and institutional messaging. - (Essential)
• 5% - Serve as the acting Director of Enrollment Affairs, Systems and Operations in their absence, while also providing ongoing secondary leadership and technical support for the Graduate instance of Slate, and guidance to the MIS Administrator and Reporting Analyst I. - (Essential)

PHYSICAL DEMANDS:

• Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
• Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Occasionally
• Stooping: Occasionally
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Frequently
• Lifting up to 25lbs: Occasionally
• Lifting over 25lbs: Occasionally
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:  

• This position requires a criminal background screen.

• This position requires fingerprinting.

• This position is eligible for veteran's preference.

Special Instructions to Applicants:  Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination.

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS

Number of Vacancies: 1
Work Hours:  8:00am-5:00pm, occasional nights and weekends
FTE:  1.0
Closing Date:  12/5/2025

The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 850.474.2694 (voice) or 850.857.6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.