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POSITION DETAILS

Employment based visa sponsorship will NOT be considered for this position.

Position Number:  113890
Classification Title:  Desktop Support Engineer
Working Title:  Desktop Support Engineer I

Department:  ITS General Admin
FLSA Status:  Exempt
Salary Range:  $60,785
Pay Basis:  Annually

POSITION OVERVIEW

JOB SUMMARY:

The Desktop Support Engineer I serves as a key contact for technology support for faculty and staff within the Lewis Bear Jr. College of Business (LBJCOB) and Usha Kundu, MD College of Health (UKCOH). This role delivers first-level technical support to LBJCOB/UKCOH and offers guidance on technology projects, including their procurement and lifecycle management. Key responsibilities include troubleshooting hardware and software, setting up computers, and maintaining and supporting LBJCOB and UKCOH computer labs and classrooms. Must adhere to standards and best practices set by ITS, educating LBJCOB and UKCOH staff, using device management, configuration, and deployment tools, preparing tech purchase quotes, ensuring endpoint compliance with university standards, and supporting LBJCOB and UKCOH special events.

MINIMUM QUALIFICATIONS:

Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a technical support role.

POSITION QUALIFICATIONS:

Strong knowledge of Windows and MacOS. Familiarity with common software applications, such as Microsoft Office Suite and web browsers. Experience with hardware troubleshooting and repair, including desktops, laptops, printers, and peripherals. Understanding of network protocols, wireless networks, and network troubleshooting. Knowledge of mobile devices, tablets, and related technologies. Must demonstrate ability to provide excellent customer service and work effectively within a team-oriented environment. Must demonstrate ability to offer guidance on technology projects, including their procurement and lifecycle management. Must adhere to standards and best practices set by ITS.

PREFERRED QUALIFICATIONS:

Exhibits strong customer service skills and a collaborative team player mindset, with at least 1 year of hands-on experience in a technical support role involving troubleshooting, analysis, diagnosis, and resolution of technical issues.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 50% - Serve as the primary point of contact for LBJCOB/UKCOH faculty and staff seeking technical assistance with desktop-related issues. Set up computers, install software, diagnose and resolve software and hardware issues, including various operating systems, such as Windows, Mac, and Linux and across a range of software applications, ensuring timely resolution of issues and providing clear guidance and support. Log issues and track them until resolved. Use device management, configuration, and deployment tools. Ensure supported computers adhere to Endpoint Computing Workstations Policy and Endpoint Workstation minimum standards. Prioritize and manage multiple open cases at one time, escalating more complex issues to the appropriate specialized team when necessary. Maintain a high degree of customer service for all support queries, ensuring that all faculty and staff have a positive and seamless support experience. - (Essential)
• 10% - Maintain LBJCOB/UKCOH classrooms and computer labs, ensuring they are properly equipped and operational. Provide technical support for LBJCOB/UKCOH virtual classes and meetings as needed Support LBJCOB/UKCOH special events, both weekday and weekend. Ensure timely repair and installation of classroom and lab equipment, and troubleshoot hardware and software issues as needed. - (Essential)
• 10% - Educate staff on IT policies and best practices. - (Essential)
• 10% - Offer guidance on technology projects, including their procurement and lifecycle management. - (Essential)
• 5% - Prepare quotes for technology-related purchases, ensuring supported computers adhere to Endpoint Computing Workstations Policy and Endpoint Workstation minimum standards. - (Essential)
• 5% - Provide the Dean with information and reports on technical assets and activities as required for planning, directing, and reporting to the college. - (Essential)
• 5% - Collaborate with other Field Support staff and assist them in their areas as needed. - (Essential)
• 5% - Perform other duties as assigned, including but not limited to projects as they relate to improvement of daily and long-term operations. - (Essential)

PHYSICAL DEMANDS:

• Physical Requirements: Regularly involves lifting, bending or other physical exertion. Often exposed to one or more disagreeable environmental factors, such as heat, cold, noise, dust, dirt, chemicals, etc., with often to the point of being objectionable.
• Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Frequently
• Stooping: Frequently
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Daily
• Lifting up to 25lbs: Frequently
• Lifting over 25lbs: Frequently
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:  

• This position requires a criminal background screen.

• This position requires fingerprinting.

• This position is eligible for veterans’ preference.

• This position requires a valid driver's license.

Special Instructions to Applicants:  Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS

Number of Vacancies: 1
Work Hours:  8:00am - 5:00pm Work hours may be shifted to provide extended coverage.
FTE:  1.0
Closing Date:  01/12/2026