We're Hiring!

POSITION DETAILS

Employment based visa sponsorship will NOT be considered for this position.

Position Number:  102010
Classification Title:  Desktop Support Engineer
Working Title:  IT Applications and Infrastructure Manager

Department:  SBDC-State Director's Office
FLSA Status:  Non-Exempt
Salary Range:  $60,785 - $70,000
Pay Basis:  Annually

POSITION OVERVIEW

JOB SUMMARY:

This position is responsible for the maintenance, security, improvement, and operational support of the Florida SBDC Network’s technology infrastructure, and for enabling effective, efficient, and innovative use of that technology.

Specific duties include:
● Monitor and maintain IT infrastructure including wired and wireless networks, servers and shared network resources, printers, and cloud-based services.
● Investigate and resolve problems and malfunctions. Conduct proactive preventative maintenance.
● Maintain accurate inventory and maintenance records for IT equipment and infrastructure. Maintain Appropriate levels of spare parts and consumables.
● Assist FSBDC State Office and Network staff with safe, effective, and productive use of information technology.
● Assist in the development of policies to ensure security of the Network’s information.
● Assist with the development, testing, and deployment of new features of the MS365 environment.
● Assist with the development, testing, and deployment of new features of the Salesforce CRM system.
● Troubleshoot MS365 issues (SharePoint, Teams, Exchange, custom solutions, etc.) by working with staff throughout the State.

This position is responsible for assisting with the maintenance, and enhancement of the Florida SBDC Network’s Mobile Assistance Centers.
Specific duties include:
● Regularly check that electrical and information systems are functioning when the vehicles are not deployed.
● Ensure intermittently-used computer and network systems have all relevant updates and patches applied and are functioning properly at regular intervals.
● Assist with pre-deployment systems checks, updates, and repairs.
● Assist with support and any necessary repairs during Mobile Assistance Center deployments.

MINIMUM QUALIFICATIONS:

Step I: Desktop Support Engineer I Responsibilities: Requires good time management and organizational skills as the job may have little support from direct supervisors. Handles non-complex issues and explains facts, policies, and practices related to the job area. Checks in with their supervisor on a regular basis, at least weekly. Minimum qualifications: Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a technical support role. Step II: Desktop Support Engineer II Duties: Includes all duties from the previous step. Coordinates with internal support groups and/or vendors to resolve issues. Responds to complex problems associated with UWF information technology services. Responsibilities: Works independently with general supervision. Handles difficult problems and may influence others within the job area through explanation of facts, policies, and practices. Minimum qualifications: Qualifications appropriate for previous step, recent related credential or certification and practical knowledge of the job area, advanced education or 2 years work experience in a technical support role. Step III: Desktop Support Engineer III Duties: Includes all duties from previous steps with added responsibilities like providing real-time major or critical systems support, problem identification, and training for knowledge transfer and prevention of problem recurrence. Responsibilities: Manages projects/processes with limited supervision. May manage, coach or review work of lower-level professionals. Handles difficult and sometimes complex problems. Documented and continued increase in responsibilities within the workgroup. Minimum qualifications: Qualifications appropriate for the previous step. Advanced knowledge of the job area typically obtained through advanced education or extensive 4 years work experience.

POSITION QUALIFICATIONS:

• Bachelor's Degree in Computer Science (or related) and 5+ years of related experience or 10+ years of related experience.
• Proficiency with wired and wireless network technology and standard IP network principles and protocols.
• Proficiency with Relational Databases and Structured Query Language
• Proficiency with support of Windows, MacOS, and Linux systems, including software deployment, system administration, and security management.
• Familiarity with the administration and support of Microsoft 365.
• Proficiency with hardware support including workstation, tablet, network, and audiovisual technologies.
• Demonstrated ability to research and learn new technologies and stay current on technological advances.
• Ability to effectively work on multiple concurrent issues and projects in a collaborative team environment.
• Strong communication, organization, diplomacy, and collaboration skills.
• Excellent analytical, time management, and prioritization skills.
• Appropriate certifications such as A+, Network+, Security+, MCSA, MCTS, etc.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Computer Science (or related) and 10 years of related experience or 15+ years of related experience.
• Proficiency with wired and wireless network technology and standard IP network principles and protocols.
• Proficiency with Relational Databases and Structured Query Languages
• Proficiency with CRM and/or ERP systems.
• Proficiency with support of Windows, MacOS, and Linux systems, including software deployment, system administration, and security management.
• Proficiency with hardware support including workstation, tablet, network, and audiovisual technologies.
• Proficiency with the administration and support of Microsoft 365.
• Proficiency with MS Powershell and other scripting languages.
• Familiarity with Endpoint Management Systems like Microsoft Intune, Google Admin, or JAMF.
• Familiarity with the administration and support of Google Workspace.
• Familiarity with administering and supporting WordPress websites, including troubleshooting themes and plugins, resolving technical issues, managing integrations, and working with HTML/CSS and PHP.
• Demonstrated ability to research and learn new technologies and stay current on technological advances.
• Ability to effectively work on multiple concurrent issues and projects in a collaborative team environment.
• Strong communication, organization, diplomacy, and collaboration skills.
• Excellent analytical, time management, and prioritization skills.
• Appropriate certifications such as A+, Network+, Security+, MCSA, MCTS, etc.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 10% - Responsible for the specification, acquisition, distribution, organization, setup, proper operation, and security of all computer related software and hardware utilized by the FL SBDC State Office staff. Utilize specialized software tools to augment in debugging of FL SBDC State Office issues. Assist State Office and Network staff with familiarization and efficient use of computer software and hardware used in regular operations. - (Essential)
• 30% - Technical management and oversight of a Salesforce Customer Relationship Management (CRM) system, to support the Florida SBDC Network’s operational and reporting requirements. This involves some configuration of the platform’s software, customizing features and providing ongoing support, training and enhancements. - (Essential)
• 30% - Technical management and oversight of a Microsoft 365 environment to support the Florida SBDC Network’s operations and communications. This involves developing custom workflows, processes, and automation and providing ongoing support, training, and enhancements. - (Essential)
• 10% - Monitor and maintain IT infrastructure including wired and wireless networks, servers and shared network resources, printers, and cloud-based services. - (Essential)
• 10% - Develop and maintain technical documentation related to implemented custom workflows, processes, and automation. - (Essential)
• 10% - Other duties as assigned. - (Essential)

PHYSICAL DEMANDS:

• Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
• Impact of Deadlines: Externally imposed deadlines set or revised on short notice. Frequent shifts in priority. Numerous interruptions requiring immediate attention. Unusual pressure on a daily basis due to accountability for success of major projects.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Occasionally
• Stooping: Occasionally
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Daily
• Lifting up to 25lbs: Daily
• Lifting over 25lbs: Occasionally
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:  

• This position requires a criminal background screening.
• This position requires fingerprinting.
• This position is eligible for veterans’ preference.

Special Instructions to Applicants:  Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850.474.2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1.866.272.6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS

Number of Vacancies: 1
Work Hours:  8:00 am - 5:00 pm
FTE:  1.0
Closing Date:  11/16/2027