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POSITION DETAILS

Employment based visa sponsorship will NOT be considered for this position.

Position Number:  128010
Classification Title:  Business Process Analyst
Working Title:  Business Process Analyst I / II

Department:  Enrollment - Banner Support
FLSA Status:  Exempt
Salary Range:  Business Process Analyst I - $63,824 - $76,588 / Business Process Analyst II - $74,506 - $89,407
Pay Basis:  Annually

POSITION OVERVIEW

JOB SUMMARY:

We are seeking a Business Process Analyst (Level I or II) within the Enrollment Affairs department, with the specific title and compensation to be determined based on the candidate's knowledge and experience.

The Business Process Analyst I works with core functional areas in Enrollment Services to collect data requirements, understands the process logic and data structures to support those requirements, provides analytical analysis, and designs reports for core functional area and campus use. Also supports ad-hoc data requests as needed, maintains existing reports as business processes may change, and works collaboratively with teams to define data and process solutions. Other tasks as assigned by the supervisor, some travel and/or participation in workshops, conferences and professional development may be required.

The Business Process Analyst II will perform these responsibilities in the addition to the following:
The Business Process Analyst II assists in the development and maintenance of data feeds necessary to meet federal, state, and institutional reporting requirements. The Analyst II operates with greater independence, requiring minimal oversight and review of work products such as data extracts, queries, and Tableau workbooks. This role also leads discussions with business users to gather and refine requirements, and partners with cross-functional teams to propose and implement process and data solutions.

MINIMUM QUALIFICATIONS:

Business Process Analyst I - Bachelor's degree in an appropriate area of specialization and four years of appropriate experience.
Business Process Analyst II - Master's degree in an appropriate area of specialization and two years of appropriate experience.

POSITION QUALIFICATIONS:

Strong communication skills (oral and written); strong analytical, problem solving, critical thinking, and organization skills; ability to understand and write SQL queries; demonstrated knowledge of student information systems; skilled with Microsoft office and Google products; demonstrated experience communicating with professional staff and faculty to identify requirements and review designs; ability to adapt to new requirements, learn new software; must be an effective technical team player.

PREFERRED QUALIFICATIONS:

Experience in a university environment and working knowledge of Ellucian’s Banner ERP systems; Campuslogic; strong experience in SQL query tools; experience with Tableau Data Analysis Software, Evisions Argos & Form Fusion for reporting and letter generation; extensive experience with analyzing and developing business process improvement solutions; Excel; technical troubleshooting; evidence of the ability to manage projects with minimal supervision; and the ability to work independently and as part of a team to meet goals and deadlines.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 40% - (Business Process Analysis) Creates, maintains, and edits existing OFAS reports; working closely with ITS and business analysts to resolve any problems; develop updates due to changes in policy or procedure, install new releases or patches, main security administrator for OFAS. Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis. Use strong analytical and product management skills to interpret customer business needs and translate them into application and operational requirements. Collaborate with BPA Group and subject matter experts to establish the technical vision and analyze trade-offs between usability, resource requirements and performance needs. Be a liaison between the business units, technology teams, and support teams, serving as a conduit between the customer community (internal and external) and the software development teams for products developed by external personnel. Develop functional requirements and business process flow diagrams using BPA Groups standards and guidelines. Work with BPA Group to design workflows and/or web applications utilizing appropriate available information technology. Document, train, and provide technical support to clients on the use of their workflows and applications. - (Essential)
• 40% - (Banner Support/Information Delivery) Understand the Banner modules used by the areas of responsibility and support end-users in the use of Banner and getting accurate data and information into and out of the Banner system for these areas to effectively make day to day operational and long term strategic business decisions. Use standing UWF reporting tools to develop and deliver ad-hoc queries, OFAS as priority, as well as standard reports and dashboards that meet the requirements of clients requesting information. Work with BPA Group to establish and develop required data definitions and data access to produce reliable information for clients. Establish and perform research methods and techniques that contribute to the Enrollment Services and institutional databases and provide additional data for the Academic Division and institutional decision-makers. Prepare charts, analysis and comparisons including pie charts, graphs, etc for presentation on the web. - (Essential)
• 10% - Provide guidance to the Business Process Analyst I, helping to identify data sources for queries and subject matter experts, provide direction for documentation and data standards. - (Essential)
• 5% - Monitor and respond to questions from end users via email or phone using effective written or verbal communication skills to accurately provide helpful information to website users. Carefully monitor technical problems and assist in providing any possible solution promptly and effectively. - (Essential)
• 5% - Perform other duties as required or deemed appropriate to accomplish the responsibilities and functions of the assigned functional area. - (Essential)

PHYSICAL DEMANDS:

• Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
• Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Occasionally
• Stooping: Occasionally
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Daily
• Lifting up to 25lbs: Daily
• Lifting over 25lbs: Occasionally
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:  

• This position requires a criminal background screen.

• This position requires fingerprinting.

• This position is eligible for veterans’ preference.

Special Instructions to Applicants:  Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS

Number of Vacancies: 1
Work Hours:  8:00 - 5:00
FTE:  1.0
Closing Date:  01/16/2026