We're Hiring!

Employment based visa sponsorship will NOT be considered for this position.

POSITION DETAILS

Position Number:  126090
Classification Title:  Student Services Representative
Working Title:  Student Services Representative

Department:  Conferences & Continuing Education
FLSA Status:  Exempt
Salary Range:  $36,653 - $43,983
Pay Basis:  Annually

POSITION OVERVIEW

JOB SUMMARY:

The Student Services Representative provides direct student support for Continuing Education (CE) programs, classes, events and training. Student populations served by CE range from K-12 grade students in our summer camps to seasoned adults age 50+ in our lifelong learning program.

This position provides in-person, phone and email support to students and community members with registration, payments, refunds, resolving account issues and program access. Processes financial transactions, tracks balances and follows up on past-due payments, while also supporting loan and third-party funding requests. Maintains CE procedures and business process documentation, creates mailing labels for catalogs, manages waitlists and ensures online course enrollment access.

Manages the hiring, scheduling, training, and supervision of a federal work study student in alignment with HR and departmental guidelines. Participates in program reviews, events and professional development while ensuring high-quality customer service in alignment with CE guidelines.

MINIMUM QUALIFICATIONS:

A bachelor's degree in an appropriate area of specialization and one year of appropriate experience; or a high school diploma and five years of appropriate experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

POSITION QUALIFICATIONS:

Experience providing customer service in a professional or educational setting. Proficiency with Microsoft Office Suite and ability to learn and use registration or student information systems. Strong communication and interpersonal skills for working with students, staff, and community members. Commitment to delivering high-quality customer service to varied student populations and community members. Ability to handle financial transactions accurately and maintain confidentiality of student and financial records. Organizational skills to manage multiple tasks, meet deadlines and maintain accurate documentation. Ability to train, supervise, and support student employees.

PREFERRED QUALIFICATIONS:

Experience working in higher education, adult/continuing education or student support services. Familiarity with registration systems, CRM tools or learning management systems (e.g., Xendirect, Banner, Canvas, etc.). Experience handling student registration, payments or financial transactions in an educational environment. Knowledge of FERPA, federal work study policies and/or financial aid and third-party funding processes. Demonstrated ability to train, mentor or supervise student employees or support staff. Strong problem-solving skills and the ability to handle sensitive situations with diplomacy.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 50% - Student Support & Customer Service Answers student inquiries in person, by phone and through multiple departmental email accounts. Explains credit and noncredit program options offered through CE to assist students and community members in selecting courses. Resolves student issues directly, including troubleshooting account access, resetting passwords and providing clear instructions. If unable to assist, facilitates connecting students with appropriate resources. Provides consistent front desk coverage and manages phone and email communication during operating hours. Delivers front-line customer service aligned with CE standards and shares service expectations with colleagues and student staff. Handles hiring, onboarding, and training of a federal work study (FWS) student. Approves FWS timesheet and verifies hours worked. Tracks student hours to adhere to work study student guidelines. Assigns tasks, provides training on front desk tasks and overall supervision of FWS. Remains current on FWS policies and procedures from HR. Manages scheduling and delegates responsibilities for FWS. - (Essential)
• 30% - Registration & Finance Registers students for noncredit programs, events, youth activities, personal enrichment and career training courses. Processes registrations, transfers, refunds, fees and payment transactions (cash, check, credit card, and third-party). Monitors balances and due dates; follows up with students to collect overdue payments and maintain account accuracy. Provides receipts, registration and financial forms as needed to students and organizations. Ensures compliance with University and CE financial procedures Serves as backup for certifying noncredit and non-degree seeking student loans and third party military-affilitated student funding requests. Maintains understanding of loans and third party funding processes, benefits and funding policies to assist students. - (Essential)
• 15% - Program & Administrative Support Manages course waitlists, contacts students directly and secures payment when seats open. Manage online noncredit courses including set up in registration system, monitoring enrollment, confirming student access to elearning platforms, issuing student credentials upon completion and analyzing program needs related to procedures, finances and growth. Prepares mailing lists and labels for Leisure Learning catalogs and coordinates mailings with University Mail. Updates and reviews CE business process documentation in Confluence to keep procedures current. - (Essential)
• 5% - Collaboration and Involvement Provides support for CE events, conferences and custom training programs. Participates in program reviews, university committees and professional development to strengthen CE services. - (Essential)

PHYSICAL DEMANDS:

• Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
• Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Never
• Stooping: Occasionally
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Occasionally
• Lifting up to 25lbs: Occasionally
• Lifting over 25lbs: Never
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:  

• This position requires a criminal background screen.

• This position requires fingerprinting.

• This position is eligible for veterans’ preference.

Special Instructions to Applicants:  Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS

Number of Vacancies: 1
Work Hours:  8:00am-5:00pm
FTE:  1.0
Closing Date:  11/28/2025